Practical courses (EX)
Objectives
At the end of the course, students will obtain:
- an in-depth knowledge of different theoretical-operational models of conflict mediation, favoring the orientation (inspired by the humanistic model) that presents the necessary flexibility to be deployed effectively in the most significant application areas: family, criminal, work, health and school;
- a refinement of the ability to observe and read the dynamics of initiation and those of the escalation of the conflictual relationship or interaction, as well as the relationship between conflict and violence, thanks to the knowledge of the ideas proposed by studies related to different disciplines (psychology, sociology, criminology, victimology, etc.);
- the mastery of the peculiarities of the conflict – and its management – in the family, criminal, health, work, social and school contexts, as a prerequisite for understanding the differences between traditional ways of managing disputes (first and foremost, the judicial one) and the mediative one, as well as, within the latter, the differences between models characterized by a problem solving approach, more focused on the object of the conflict, and those, so-called humanistic and/or transformative, which focus attention on the relationship between the parties and between them and the mediator.
Syllabus
- Cognitive, behavioral and emotional aspects of conflict:
- The main relational and social dynamics that trigger conflict.
- The need for recognition and its denial.
- The orphanhood of conflict.
- The escalation of conflict: hardening of positions, negative mental representations, strict interpretive tendencies, selective perception of information and cognitive biases, depersonalization and de-humanization, “emotional kidnapping,” selective impairment of so-called “emotional intelligence,” verbal and nonverbal communication between the parties and their distrust in communication, “mental mechanisms of ‘self-justification’ or ”moral disengagement.”
- The expansive tendency of conflict and the complex relationships between the parties and third parties, including the formal or informal mediator.
- Conflict and violence.
- Mediation in general.
- Main differences between mediation and judgment.
- Mediation and alternative dispute resolution (ADR).
- The main models of mediation: features, origins and diffusion.
- Collaborative-negotiation models (aimed at promoting conflict resolution, set off by the conclusion of a formal or informal agreement, through the use of negotiation and problem-solving techniques) and models focused on listening to and recognition of people in conflict: the conceptual premises underlying the different mediation approaches; meanings and implications of neutrality and the value-free nature of mediation in different mediation paradigms; listening in the different mediation approaches; the conditions of feasibility of mediation; the Listening and Mediation model.
- Family mediation and social mediation.
- Criminal mediation as a tool of Restorative Justice.
- Health mediation.
- Mediation in organizational-work settings.
Exam
The evaluation process will consist of a practical test; the discussion of the different management methods of a practical cases and a of the operational implications and theoretical premises of the approach proposed by the student will be requested.
Bibliography
- Castelli S. (1996), La mediazione, Raffaello Cortina, Milano.
- Morineau J. (2000), Lo spirito della mediazione, Franco Angeli, Milano.
- De Palma A., Quattrocolo A. (2009), La mediazione tra medico e paziente: un intervento imparziale sul fenomeno crescente del contenzioso per responsabilità professionale medica, Athena Medica s.r.l., Modena.
- D’Alessandro M., Quattrocolo A. (2015), L’ascolto e la mediazione (umanistico-trasformativa) nei conflitti familiari, in La Giustizia Sotenibile vol. VIII (pag. 273-286), Aracne, Roma.
- Gaddi D., Marozzi F., Quattrocolo A. (2003), Voci di danno inascoltate: mediazione dei conflitti e responsabilità professionale medica, Rivista Italiana di Medicina Legale, XXV, anno 2, fasc.5, 2003. pp.839-856.
- Quattrocolo A., D’Alessandro M. (2021), Ascolto e Mediazione. Un approccio pragmatico alla gestione dei conflitti, Franco Angeli srl, Milano.
- Quattrocolo A. (2005) La mediazione trasformativa, in Quaderni di mediazione, Puntodifuga Editore, anno I, n.1.